Terms of Service
Magic Streams L.P provides Web Hosting & Streaming services to customers worldwide, and has a responsibility to protect every customer and to provide the best services available. All customers of Magic Streams L.P are subject to the following terms of service. Please read them carefully and visit our pages only if you fully agree with them. Magic Streams L.P reserves the right to modify and/or temporarily or permanently discontinue any part or all of its services, with or without notice to its users or members.
Magic Streams L.P bears no responsibility for communications between users or members and any third-party service providers that may be advertised on its website (site), or for any commercial transaction that may arise between them. Regarding the information provided on the website of Magic Streams L.P: visitors assume responsibility for cross-checking the information provided to them.
2. Harming minors in any way.
3. Adult content – pornography, gambling and anything else contrary to Greek law.
4. Sending – bulk emailing for advertising purposes without the recipient's consent.
5. Uploading, posting, emailing or otherwise transmitting any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
6. Uploading, posting, emailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
7. Uploading, posting, emailing or otherwise transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware 8. Intentional or unintentional violation of any applicable law or regulation.
8. Harassing third parties in any way.
9. Collecting or storing personal data about other users.
10. Distributing pirated software, MP3 files and movies.
11. Forums with links to content that you do not have a right to transmit under any law or under contractual or fiduciary relationships.
12. Bulk emailing for advertising purposes – Spam Mail.
Bulk emailing for commercial purposes with the aim of advertising IS PROHIBITED under Greek law. In principle, bulk emailing for commercial purposes (with the aim of advertising) is permitted only where the recipient has consented to receive electronic messages from the specific email address.
If the above is not observed and we receive a notification from the data center regarding spam mail being sent, the hosting account will be terminated without any prior warning.
The limit for the use of the server's computing power (CPU) and memory is set at 10% of the server's total resources. If the processes running in the customer's hosting account consistently exceed 10% of the server's total resources, the customer will be notified accordingly so that they can terminate the processes in question.
If these processes cause, or may cause, problems with the smooth operation of the server and are to the detriment of other customers, Magic Streams L.P reserves the right to terminate the processes without prior notice to the customer, or even to suspend the hosting account if deemed necessary.
The server's available resources are intended exclusively for use within the hosting accounts of Magic Streams L.P customers.
Making resources available in any way to third-party sites in any form is prohibited, including but not limited to third-party sites pulling graphics or text from material located on a Magic Streams L.P server, running banner exchange programs, etc.
The use of IRC bots and chat rooms is expressly prohibited, due to the excessive load these applications place on the servers.
If the monthly data transfer allowance is exceeded, a mandatory charge applies for each additional MByte in accordance with the current price list of Magic Streams L.P.
Monthly traffic includes all data (such as page traffic, FTP traffic, e-mail traffic, etc.) to and from your account (i.e. the disk space in which we host you).
2. Magic Streams L.P informs the customer by email of how to access their Control Panel and how to publish their files on the Internet and set up their email accounts, as well as of the need to study the user manual for their virtual server and their Control Panel.
3. The Customer agrees that they possess the knowledge necessary to build/publish their web pages on the Internet and that Magic Streams L.P is not responsible for imparting this knowledge or any other programming knowledge to the Customer or for training them. Magic Streams L.P is not obliged to provide technical support except in the cases specified herein. Magic Streams L.P may, by way of exception and at its own discretion, provide support and guidance on matters not related to the hosting of the website (additional Technical Support).
4. Any request for additional Technical Support may be rejected by Magic Streams L.P with or without reason. It is at the sole discretion of Magic Streams L.P whether to provide any additional Technical Support and, once provided, it may be discontinued at any time without notice and without any obligation or liability on the part of Magic Streams L.P.
5. Magic Streams L.P exercises no control over the content of the information passing through its server network, nor does it guarantee the reliability of any information appearing on the Internet through or as a result of its services. Furthermore, it does not guarantee the commercial or personal solvency of anyone presenting themselves on the Internet or the fulfillment of any specific promises/offers by third parties, and it is not liable for any damages that may be incurred by the customer or by those transacting with them, including loss of data, due to delays, non-delivery of goods or service interruptions for any cause, error or omission.
6. The use of any information provided via the Internet is at the sole risk of the person using it, and Magic Streams L.P bears no responsibility for the accuracy or quality of such information. The connection speed stated on the website represents the speed to the backbone network and not the end-to-end speed.
7. Magic Streams L.P bears no liability for any damage caused in the event of network or system unavailability and does not guarantee that the hosting service will be uninterrupted or error-free, due to the special nature of the Internet and of the networks through which information is distributed.
8. Magic Streams L.P, under any conditions and circumstances and for any cause whatsoever, bears no liability for any damage arising from the use, availability or unavailability of the services it offers.
9. Magic Streams L.P periodically upgrades the applications installed on its servers in order to maintain security at the highest possible level and to provide the latest versions of Control Panel, Php, MySQL, ASP.net, Perl, Zend, Ioncube, etc. It is the sole obligation of the customer to update their code pages accordingly (the php code, mysql queries, asp, etc. of the web pages that the Customer maintains in the space provided by Magic Streams L.P) so that they are compatible with the servers of Magic Streams L.P. Magic Streams L.P is not liable for any loss, damage or non-pecuniary harm arising from these upgrades or from the customer's inability or unwillingness to adapt their web pages to the upgraded versions of the various applications and computer programming languages installed on the servers of Magic Streams L.P.
10. Magic Streams L.P bears no liability or obligation to pay compensation for any loss, damage or non-pecuniary harm arising from an inability to provide services and/or Technical Support, and by accepting these terms the Customer undertakes not to raise any claims of any kind.
11. Magic Streams L.P periodically takes backups of the files and databases of Customers using hosting services on its servers. Restoring files from a backup is charged. Magic Streams L.P bears no liability if the backup is not up to date or cannot be used. The Customer is obliged to keep a backup of their files and databases using the corresponding Backup/Restore tool provided in the Control Panel of Magic Streams L.P. For security reasons, the backup should be transferred via FTP to the Customer's computer.
12. Magic Streams L.P will deliver the services/products within a few minutes of payment. In some cases, due to the nature of the service, delivery may be delayed by a few hours or days.
13. Magic Streams L.P will cooperate with the competent law enforcement authorities in matters concerning the Customer's space, data, e-mails and content. This may result in Magic Streams L.P disclosing all information provided to Magic Streams L.P, including information located on the servers of Magic Streams L.P and the customer's files and databases.
14. Magic Streams L.P is not liable to customers/users for any damages that may arise from the execution or non-execution of their order or from the manner in which the service is provided. It also makes reservations regarding the delivery time of products/services in cases of force majeure.
15. Magic Streams L.P enters into partnerships or alliances with other companies and suppliers. The customer acknowledges and agrees that Magic Streams L.P is in no event responsible for the products or services of any third party, nor shall it be liable or answerable to the customer or any third party for any claims arising from the provision of such products or services.
16. If the server hosting your shared or reseller hosting plan experiences physical downtime exceeding 0.1% within a calendar month, you may receive one month's credit to your account. Approval of credits is at the company's discretion and depends on the justification you provide. Data from third-party monitoring of our servers cannot be used as proof for various reasons, such as the capacity/availability of the third party's network, etc. Server availability is defined as the availability of the operating system and the Apache/IIS Web Server, which may differ from the availability of other individual services. To request credits for your account, please contact us by email at info@magicstreams.services with your request. All requests must be sent by email. The availability guarantee applies only to shared/reseller hosting plans.
17. Service Level Agreement.
This agreement describes the network availability guarantee for the services of Magic Streams L.P. The guarantee applies to any customer of Magic Streams L.P with no outstanding balance during the period of network unavailability.
The goal of Magic Streams L.P is to keep the average unavailability of the Webserver or Database Server services at 0.1% or less during a calendar month, as measured by Magic Streams L.P.
If the Webserver or Database Server of the shared hosting plan on which your site is hosted is available less than 99.9% during a calendar month, Magic Streams L.P will credit your hosting plan with one month of free hosting.
Downtime is measured from the moment the customer reports the unavailability, at the time the outage occurs, either through the ticket system of Magic Streams L.P or by telephone to the Customer Service Department of Magic Streams L.P. The administrators of Magic Streams L.P will determine the end of the downtime.
The credit applies to the monthly base service fee paid by the customer for the plan, for the data transfer limit allowed each month, excluding fees for additional services such as additional IP addresses, support services, etc.
1. circumstances beyond the reasonable control of Magic Streams L.P, including, without limitation, acts of government, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability, interruption or delay of telecommunications or third-party services, hacker or virus attacks, failure of third-party software (including, without limitation, e-commerce software, payment gateways, chat, statistics or free scripts), or inability to obtain the raw materials, supplies or power required to operate the appropriate equipment for providing this SLA.
2. Scheduled or emergency maintenance and upgrades of the company's technological equipment.
3. Issues with customers' DNS, FTP, POP, IMAP or SMTP access.
4. False reports of non-operation of Magic Streams L.P systems.
5. Acts or omissions of the customer, including, without limitation, code (e.g., CGI, Perl, HTML, ASP, etc.), any negligence, willful misconduct, or use of the services in breach of the terms of Magic Streams L.P and the provisions of the acceptable use policy.
6. Delivery or transmission of email or webmail.
7. Outages elsewhere on the internet that prevent access to the Customer. Magic Streams L.P is not responsible for browsers or DNS that may make it impossible for the service to be displayed to the Customer.
Furthermore, Magic Streams L.P is not responsible for problems arising from the quality of internet access provided by the provider chosen by the Customer.
Magic Streams L.P guarantees only those areas under its control, namely the servers, the servers' routers and their connection to the Internet.
If the customer is not satisfied with the level of hosting services of Magic Streams L.P, they may, within 30 days of the start of their account, request cancellation of this agreement; otherwise, they tacitly agree to the continued provision of the service and waive their right to a refund of the amounts paid.
In the event of cancellation within 30 days, the amount of the subscription is refunded to the customer.
If the subscription amount included additional costs (domain name purchase, SSL purchase, dedicated IP purchase, third-party fees or bank or credit card fees, setup fees, additional services), the subscription amount is refunded to the Customer after the above costs have been deducted.
No refund is given after day 30 of the subscription.
The above guarantee applies exclusively to Web Hosting & Web Radio rental plans and not to all services provided by Magic Streams L.P, such as Dedicated Server, Resellers Hosting, etc.
No refund is provided for Dedicated Server and the related addons.
2. Only new accounts are eligible for a refund. For example, if the customer had an account with Magic Streams L.P, canceled it and created a new one, they are not entitled to a refund for the latter account.
3. For an account cancellation request to be considered valid, the request must be submitted through the form located on the plan management page at Magic Streams L.P.
4. If the customer received a code for free registration or renewal of a Domain Name with the purchase of a hosting plan for which they have submitted a cancellation request, the full value of the Domain Name registration or renewal is withheld from the final refund amount.
5. If the customer first used a trial plan, they are not entitled to a refund, since they are deemed to have tested the service before paying for it.
6. If payment was made with Paysafecard, the refunded amount is credited to the customer's account, since the payment gateway does not support refunds.
7. Any breach of a term of this agreement shall be sufficient grounds for no amount whatsoever being refunded to the Customer.
Our technicians take care of the security, upgrades and stability of the server system. In addition, you can benefit from our extensive customer support whenever you need it. After ordering this upgrade, simply let us know the technical tasks you would like us to perform, both one-time tasks and those to be carried out every month. Our team of specialized technicians will then implement your requirements. The price of this upgrade includes two full hours of technical support per month. If one of your tasks takes longer, we will contact you immediately. You can then decide, for example, whether it should be billed separately or its scope should be limited.
Below you will find a list of sample administration tasks you can assign to our technicians when you order this upgrade:
All common Linux and Windows operating systems are supported.
By accessing your account for the first time, or by transferring files to it, you confirm your acceptance of the above Terms and Conditions.
Regulation on the Assignment of .gr Domain Names
The customer/user and/or future holder of the domain names must read, understand and agree to the Regulation on the Management and Assignment of .gr Domain Names and all amendments thereto. In particular, they should read Article 5 of the Regulation, which sets out the grounds for rejecting a domain name registration application. All regulatory texts and any amendments thereto are available on the website of the EETT. The visitor or user is responsible for the equipment that enables them to visit the pages of Magic Streams L.P and for any related fees that may be required for such access (e.g. network connection charges, connection time charges, etc.).Magic Streams L.P bears no responsibility for communications between users or members and any third-party service providers that may be advertised on its website (site), or for any commercial transaction that may arise between them. Regarding the information provided on the website of Magic Streams L.P: visitors assume responsibility for cross-checking the information provided to them.
User responsibility
Users agree that they will not use the services of Magic Streams L.P for:
1. Uploading, posting, emailing or otherwise transmitting any content that is unlawful, harmful, threatening, abusive, harassing, slanderous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise discriminatory.2. Harming minors in any way.
3. Adult content – pornography, gambling and anything else contrary to Greek law.
4. Sending – bulk emailing for advertising purposes without the recipient's consent.
5. Uploading, posting, emailing or otherwise transmitting any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
6. Uploading, posting, emailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
7. Uploading, posting, emailing or otherwise transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware 8. Intentional or unintentional violation of any applicable law or regulation.
8. Harassing third parties in any way.
9. Collecting or storing personal data about other users.
10. Distributing pirated software, MP3 files and movies.
11. Forums with links to content that you do not have a right to transmit under any law or under contractual or fiduciary relationships.
12. Bulk emailing for advertising purposes – Spam Mail.
Bulk emailing for commercial purposes with the aim of advertising IS PROHIBITED under Greek law. In principle, bulk emailing for commercial purposes (with the aim of advertising) is permitted only where the recipient has consented to receive electronic messages from the specific email address.
If the above is not observed and we receive a notification from the data center regarding spam mail being sent, the hosting account will be terminated without any prior warning.
Resource usage
The customer agrees to make reasonable use of the resources of the Magic Streams L.P server on which they are hosted, acknowledges that not all of the server's resources are intended for their own use, and acknowledges that they share the server's resources with other users.The limit for the use of the server's computing power (CPU) and memory is set at 10% of the server's total resources. If the processes running in the customer's hosting account consistently exceed 10% of the server's total resources, the customer will be notified accordingly so that they can terminate the processes in question.
If these processes cause, or may cause, problems with the smooth operation of the server and are to the detriment of other customers, Magic Streams L.P reserves the right to terminate the processes without prior notice to the customer, or even to suspend the hosting account if deemed necessary.
The server's available resources are intended exclusively for use within the hosting accounts of Magic Streams L.P customers.
Making resources available in any way to third-party sites in any form is prohibited, including but not limited to third-party sites pulling graphics or text from material located on a Magic Streams L.P server, running banner exchange programs, etc.
The use of IRC bots and chat rooms is expressly prohibited, due to the excessive load these applications place on the servers.
Refusal of Service
Magic Streams L.P has the right to refuse or cancel the provision of services. Violation of the rules and regulations of Magic Streams L.P will result in a warning, suspension or even possible cancellation of the service. Accounts deleted due to a violation of the Magic Streams L.P policy will not be refunded.If the monthly data transfer allowance is exceeded, a mandatory charge applies for each additional MByte in accordance with the current price list of Magic Streams L.P.
Monthly traffic includes all data (such as page traffic, FTP traffic, e-mail traffic, etc.) to and from your account (i.e. the disk space in which we host you).
Services and Liability of Magic Streams L.P
1. The Customer confirms that the material they upload to the server will be complete and will not require any further processing by Magic Streams L.P in order to function. Magic Streams L.P has the right to access the Customer's files, web pages and data.2. Magic Streams L.P informs the customer by email of how to access their Control Panel and how to publish their files on the Internet and set up their email accounts, as well as of the need to study the user manual for their virtual server and their Control Panel.
3. The Customer agrees that they possess the knowledge necessary to build/publish their web pages on the Internet and that Magic Streams L.P is not responsible for imparting this knowledge or any other programming knowledge to the Customer or for training them. Magic Streams L.P is not obliged to provide technical support except in the cases specified herein. Magic Streams L.P may, by way of exception and at its own discretion, provide support and guidance on matters not related to the hosting of the website (additional Technical Support).
4. Any request for additional Technical Support may be rejected by Magic Streams L.P with or without reason. It is at the sole discretion of Magic Streams L.P whether to provide any additional Technical Support and, once provided, it may be discontinued at any time without notice and without any obligation or liability on the part of Magic Streams L.P.
5. Magic Streams L.P exercises no control over the content of the information passing through its server network, nor does it guarantee the reliability of any information appearing on the Internet through or as a result of its services. Furthermore, it does not guarantee the commercial or personal solvency of anyone presenting themselves on the Internet or the fulfillment of any specific promises/offers by third parties, and it is not liable for any damages that may be incurred by the customer or by those transacting with them, including loss of data, due to delays, non-delivery of goods or service interruptions for any cause, error or omission.
6. The use of any information provided via the Internet is at the sole risk of the person using it, and Magic Streams L.P bears no responsibility for the accuracy or quality of such information. The connection speed stated on the website represents the speed to the backbone network and not the end-to-end speed.
7. Magic Streams L.P bears no liability for any damage caused in the event of network or system unavailability and does not guarantee that the hosting service will be uninterrupted or error-free, due to the special nature of the Internet and of the networks through which information is distributed.
8. Magic Streams L.P, under any conditions and circumstances and for any cause whatsoever, bears no liability for any damage arising from the use, availability or unavailability of the services it offers.
9. Magic Streams L.P periodically upgrades the applications installed on its servers in order to maintain security at the highest possible level and to provide the latest versions of Control Panel, Php, MySQL, ASP.net, Perl, Zend, Ioncube, etc. It is the sole obligation of the customer to update their code pages accordingly (the php code, mysql queries, asp, etc. of the web pages that the Customer maintains in the space provided by Magic Streams L.P) so that they are compatible with the servers of Magic Streams L.P. Magic Streams L.P is not liable for any loss, damage or non-pecuniary harm arising from these upgrades or from the customer's inability or unwillingness to adapt their web pages to the upgraded versions of the various applications and computer programming languages installed on the servers of Magic Streams L.P.
10. Magic Streams L.P bears no liability or obligation to pay compensation for any loss, damage or non-pecuniary harm arising from an inability to provide services and/or Technical Support, and by accepting these terms the Customer undertakes not to raise any claims of any kind.
11. Magic Streams L.P periodically takes backups of the files and databases of Customers using hosting services on its servers. Restoring files from a backup is charged. Magic Streams L.P bears no liability if the backup is not up to date or cannot be used. The Customer is obliged to keep a backup of their files and databases using the corresponding Backup/Restore tool provided in the Control Panel of Magic Streams L.P. For security reasons, the backup should be transferred via FTP to the Customer's computer.
12. Magic Streams L.P will deliver the services/products within a few minutes of payment. In some cases, due to the nature of the service, delivery may be delayed by a few hours or days.
13. Magic Streams L.P will cooperate with the competent law enforcement authorities in matters concerning the Customer's space, data, e-mails and content. This may result in Magic Streams L.P disclosing all information provided to Magic Streams L.P, including information located on the servers of Magic Streams L.P and the customer's files and databases.
14. Magic Streams L.P is not liable to customers/users for any damages that may arise from the execution or non-execution of their order or from the manner in which the service is provided. It also makes reservations regarding the delivery time of products/services in cases of force majeure.
15. Magic Streams L.P enters into partnerships or alliances with other companies and suppliers. The customer acknowledges and agrees that Magic Streams L.P is in no event responsible for the products or services of any third party, nor shall it be liable or answerable to the customer or any third party for any claims arising from the provision of such products or services.
16. If the server hosting your shared or reseller hosting plan experiences physical downtime exceeding 0.1% within a calendar month, you may receive one month's credit to your account. Approval of credits is at the company's discretion and depends on the justification you provide. Data from third-party monitoring of our servers cannot be used as proof for various reasons, such as the capacity/availability of the third party's network, etc. Server availability is defined as the availability of the operating system and the Apache/IIS Web Server, which may differ from the availability of other individual services. To request credits for your account, please contact us by email at info@magicstreams.services with your request. All requests must be sent by email. The availability guarantee applies only to shared/reseller hosting plans.
17. Service Level Agreement.
This agreement describes the network availability guarantee for the services of Magic Streams L.P. The guarantee applies to any customer of Magic Streams L.P with no outstanding balance during the period of network unavailability.
Form and Procedure for Applying the Guarantee
Magic Streams L.P's primary objective is to keep the content of the hosted website available (uptime) for access from anywhere in the world, at all times. Service downtime is defined as the loss of all packets from Magic Streams L.P to the backbone network providers.The goal of Magic Streams L.P is to keep the average unavailability of the Webserver or Database Server services at 0.1% or less during a calendar month, as measured by Magic Streams L.P.
If the Webserver or Database Server of the shared hosting plan on which your site is hosted is available less than 99.9% during a calendar month, Magic Streams L.P will credit your hosting plan with one month of free hosting.
Downtime is measured from the moment the customer reports the unavailability, at the time the outage occurs, either through the ticket system of Magic Streams L.P or by telephone to the Customer Service Department of Magic Streams L.P. The administrators of Magic Streams L.P will determine the end of the downtime.
The credit applies to the monthly base service fee paid by the customer for the plan, for the data transfer limit allowed each month, excluding fees for additional services such as additional IP addresses, support services, etc.
Limitations
The Customer shall not receive any credit for any failure, malfunction or unavailability of their website that is caused by or related to:1. circumstances beyond the reasonable control of Magic Streams L.P, including, without limitation, acts of government, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability, interruption or delay of telecommunications or third-party services, hacker or virus attacks, failure of third-party software (including, without limitation, e-commerce software, payment gateways, chat, statistics or free scripts), or inability to obtain the raw materials, supplies or power required to operate the appropriate equipment for providing this SLA.
2. Scheduled or emergency maintenance and upgrades of the company's technological equipment.
3. Issues with customers' DNS, FTP, POP, IMAP or SMTP access.
4. False reports of non-operation of Magic Streams L.P systems.
5. Acts or omissions of the customer, including, without limitation, code (e.g., CGI, Perl, HTML, ASP, etc.), any negligence, willful misconduct, or use of the services in breach of the terms of Magic Streams L.P and the provisions of the acceptable use policy.
6. Delivery or transmission of email or webmail.
7. Outages elsewhere on the internet that prevent access to the Customer. Magic Streams L.P is not responsible for browsers or DNS that may make it impossible for the service to be displayed to the Customer.
Furthermore, Magic Streams L.P is not responsible for problems arising from the quality of internet access provided by the provider chosen by the Customer.
Magic Streams L.P guarantees only those areas under its control, namely the servers, the servers' routers and their connection to the Internet.
Money-Back Guarantee
1. The virtual server hosting plans of Magic Streams L.P come with a 30-day money-back guarantee from the start date of the hosting account.If the customer is not satisfied with the level of hosting services of Magic Streams L.P, they may, within 30 days of the start of their account, request cancellation of this agreement; otherwise, they tacitly agree to the continued provision of the service and waive their right to a refund of the amounts paid.
In the event of cancellation within 30 days, the amount of the subscription is refunded to the customer.
If the subscription amount included additional costs (domain name purchase, SSL purchase, dedicated IP purchase, third-party fees or bank or credit card fees, setup fees, additional services), the subscription amount is refunded to the Customer after the above costs have been deducted.
No refund is given after day 30 of the subscription.
The above guarantee applies exclusively to Web Hosting & Web Radio rental plans and not to all services provided by Magic Streams L.P, such as Dedicated Server, Resellers Hosting, etc.
No refund is provided for Dedicated Server and the related addons.
2. Only new accounts are eligible for a refund. For example, if the customer had an account with Magic Streams L.P, canceled it and created a new one, they are not entitled to a refund for the latter account.
3. For an account cancellation request to be considered valid, the request must be submitted through the form located on the plan management page at Magic Streams L.P.
4. If the customer received a code for free registration or renewal of a Domain Name with the purchase of a hosting plan for which they have submitted a cancellation request, the full value of the Domain Name registration or renewal is withheld from the final refund amount.
5. If the customer first used a trial plan, they are not entitled to a refund, since they are deemed to have tested the service before paying for it.
6. If payment was made with Paysafecard, the refunded amount is credited to the customer's account, since the payment gateway does not support refunds.
7. Any breach of a term of this agreement shall be sufficient grounds for no amount whatsoever being refunded to the Customer.
Dedicated Server Cancellations/Payments
All Dedicated Server cancellations and payments must be made 5 days before their expiration, not after. If a renewal invoice has been generated, it must be paid.Cloud VPS Hosting
1. Services Provided: The service provider (hereinafter referred to as "we", "us", or "the company") provides Cloud VPS Hosting services in accordance with the agreed specifications.
2. Rights and Restrictions: Users (hereinafter referred to as "you" or "the user") have the right to use the resources allocated to them in accordance with the usage agreement. This right is subject to the restrictions set by the company, including but not limited to restrictions on bandwidth usage, storage space, and processing power.
3. Payments: Payments must be made in accordance with the stipulated payment deadlines. Non-payment may result in suspension or termination of the services.
4. Violations: Violation of these terms, including abuse of resources, may result in immediate suspension or termination of the services without notice.
5. Liability: The company shall not be liable for any data loss, service interruption, or other damages that may arise from the use of the services.
6. Upgrades and Updates: The company reserves the right to update or upgrade the services without prior notice.
7. Disputes: Any dispute arising between the users and the company shall be resolved through negotiation or by arbitration.
8. Effectiveness: These terms of use take effect from the date you sign up for the services and remain in force until terminated or revoked by the company.
Managed Server
This upgrade turns your root VPS into a managed server:Our technicians take care of the security, upgrades and stability of the server system. In addition, you can benefit from our extensive customer support whenever you need it. After ordering this upgrade, simply let us know the technical tasks you would like us to perform, both one-time tasks and those to be carried out every month. Our team of specialized technicians will then implement your requirements. The price of this upgrade includes two full hours of technical support per month. If one of your tasks takes longer, we will contact you immediately. You can then decide, for example, whether it should be billed separately or its scope should be limited.
Below you will find a list of sample administration tasks you can assign to our technicians when you order this upgrade:
- System and hardware optimization
- Software installation and configuration
- Applying security updates
- Kernel upgrades
- Resolving urgent issues
- Operating system and control panel updates
- Backup configuration
All common Linux and Windows operating systems are supported.
Service Fees and Third-Party Charges
To ensure the smooth operation of our services and to cover transaction processing and administrative support costs, service fees or third-party charges may be applied to your transactions.
1. What Service Fees Are:
Service fees cover costs related to the management and processing of transactions, administrative support, and intermediation between the customer and payment service providers. These fees are either fixed or calculated as a percentage of the final payment amount.
2. When Service Fees Apply:
Service fees are charged regardless of the payment method, as they cover costs arising from transaction processing and the provision of administrative support.
3. Duration and Validity of Service Fees:
The fees apply to all transactions carried out through our platform and are applied automatically when the invoice is issued.
4. Legality and Transparency:
Service fees comply with applicable legislation and are clearly displayed during the payment process, so that you know the exact amount before completing the transaction.
5. Alternative Payment Methods:
Where possible, alternative payment methods that incur no additional charge are provided. Users may choose the method they prefer, knowing the related costs in advance.
6. Commitment to Transparency:
Our business is committed to transparent pricing and to fully informing our customers of any additional charges before the payment is completed.
Important Note:
Choosing specific payment methods does not incur any additional fee beyond the general service fees, which apply regardless of the payment method and cover administration and support costs.
By accessing your account for the first time, or by transferring files to it, you confirm your acceptance of the above Terms and Conditions.
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